Standing Orders Chapter 1 - Organization, Regulations and Orders
This Standing Order applies to members of the Canadian Forces (CF) and to employees of the Department of National Defence (DND) who work in the National Capital Region (NCR).
This Standing Order is issued under the authority of the Commandant Canadian Forces Support Unit –Ottawa (Cmdt NDHQ Ottawa).
1.02 Canadian Forces Support Unit – Ottawa (CFSU Ottawa)
The role of the Canadian Forces Support Unit (Ottawa) (CFSU Ottawa) is to deliver the following:
- administrative support and control services to military personnel within the NCR;
- limited control services to NCR civilian personnel working at NDHQ within the NRC and, in certain cases, outside the NCR, but not including the administration of pay and benefits;
- transport and supply services to units, detachments and elements located in the NCR;
- management of unit facilities for organizations located in the NCR;
- security and Military Police (SAMP) services, including contracted security escorts for NCR units;
- support services as part of the General Safety Program to units, detachments and elements in the NCR.
Command and Control
The officer appointed to command CFSU Ottawa holds the title of Commandant (Cmdt). The Cmdt has been designated (when holding a rank not below that of LCol/Cdr) by the CDS as Commanding Officer of all members at NDHQ holding the rank of LCol/Cdr and below. Functional control of CFSU Ottawa operations is exercised by the VCDS to whom the commandant reports on issues relating to the effective operation of CFSU Ottawa.
All disciplinary matters beyond the authority of the Cmdt CFSU Ottawa and administrative functions requiring the authority of a Commander of a Command must be submitted to the VCDS whom the Chief of the Defence Staff (CDS) has designated as Commander of a Command for NDHQ. Chief of Programme (C Prog) is the designated Commanding Officer for all BGens/Cmdres and Cols/Capt(N)s, and the VCDS is the designated Commanding Officer for all LGens/VAdms and MGens/RAdms at NDHQ.
1.03 NCR Units
- Canadian Forces Language School (CFLS) Ottawa;
- The Mapping and Charting Establishment (MCE);
- Canadian Forces Recruiting Centre (CFRC) Ottawa;
- 76 Communication Group Headquarters (76 COMM GP HQ);
- Joint Task Force Two (JTF2);
- Canadian Forces National Investigation Service (CFNIS);
- 1 Dental Unit Det (1 DENT UNIT );
- Canadian Forces Station Leitrim (CFS LEITRIM);
- The Canadian Forces Joint Imaging Centre (CFJIC);
- The Canadian Forces Central Band (CENTRAL BAND);
- 764 Communication Squadron (764 COMM SQN);
- Canadian Forces Health Services Group Headquarters (CF H Svcs Gp HQ);
- Canadian Forces Health Services Centre (CF H Svcs C) Ottawa;
- Canadian Forces Crypto Support Unit (CFCSU);
- Canadian Forces National Counter-Intelligence Unit (CFNCIU);
- Military Security Guard Unit (MSGU);
- Canadian Forces Electronic Warfare Centre (CFEWC);
- 412 Transport Squadron (412 (T) Sqn);
- Canadian Forces Information Operations Group Headquarters (CFIOG HQ);
- Canada Command (Canada COM);
- Canadian Operational Support Command (CANOSCOM);
- Canadian Special Operations Forces Command (CANSOFCOM); and
- Canadian Expeditionary Force Command CEFCOM).
- 414 Electronic Warfare Support Squadron (414 EWS SQN)
1.04 NDHQ CWO
Subject to the restrictions imposed by the Cmdt CFSU Ottawa, the NDHQ CWO is authorized to enforce the orders of the Cmdt CFSU Ottawa governing the discipline, dress and deportment of all members within the NCR (see the Canadian Forces Dress Instructions A-AD-265-000/AG-001). In performing related duties, the NDHQ CWO may liaise directly with all units while respecting the integrity of their hierarchical chain.
1.05 Administrative Provisions
CFSU Ottawa is designated a bilingual unit.
Flexible Work Schedule
Each CF member and civilian employee must:
- arrange a starting time normally between the hours of 0700 and 0900 with their supervisor;
- normally take between 30 and 90 minutes for lunch between 1130 hours and 1300 hours;
- for civilian employees, work the number of hours specified in the collective agreement;
- for military members, serve normally 7.5 hours a day, contingent upon service requirements; and
- finish work between 1500 hours and 1800 hours.
Civilian HR Support
The departmental office forcivilian personnel, which reports to the Director Civilian Human Resource Service Centre (National Capital Region) (DCHRSC(NCR)), provides the civilian HR support services.
1.06 Orders authorized
Orders authorized by the Cmdt
The following orders are authorized for publication by CFSU Ottawa:
- CFSU Ottawa Standing Orders;
- CFSU Ottawa Routine Orders (and Master Routine Orders).
Amendments to Standing Orders
Suggestions or proposed amendments to STANDING ORDERS shall be prepared in both official languages and sent by e-mail to the CFSU Ottawa Adjutant, under Microsoft Word format.
CFSU Ottawa Routine Orders (RO) are published every two weeks electronically on the CFSU Ottawa DIN site. Submissions for the RO must be submitted in both official languages using Microsoft Word format and sent by e-mail to the Adjutant.
- QR&Os Art. 1.12, Regulations and Orders to be Available to Members
- QR&Os Art. 1.21, Notification by receipt of regulations, orders and instructions
- QR&Os Art. 4.21, Standing Orders
- QR&,Os Art. 4.26, Circulation of Regulations, Orders, Instructions, Correspondence and Publications
- CFOO 0002, CFSU OTTAWA (DGSP 0002 211200Z JUL 05)
1.08 Terms Of Reference (TOR) Building Seniors
- Treasury Board Standard for Fire Safety Planning and Fire Emergency Organisation - Chapter 3-1
- DAOD 2007-1, General Safety Program, 6 Dec 2002
- A-GG-040-001/AG-001, General Safety Program, Vol. 1, Policy and Program, Change 2 (15 Apr 2002)
- Unanimous Decision to Formalize Building Senior General Safety Responsibilities., Building Senior Conference, 11 Oct 2011
- DAOD 1004-1, Parking Administration
- DAOD 5008-2 Civilian Labour-Management Consultation
- National Defence Security Instructions (NDSI) 20 Unit Security Program
This instruction has been developed to clarify the responsibilities of Building Seniors and to detail additional roles and responsibilities with respect to the relationship between Cmdt CFSU(O) and the Level Ones’ organisation obligations. In addition it will define the areas where CFSU(O) requires assistance in geographical or building base day to day operations as well as identify the resources available to Building Seniors to redirect issues that arise and fall under the responsibility of Level One organisations.
The term of a Building Senior is derived from ref A, which refers to Senior Officer; the highest ranking official of any government department or agency occupying space in a building or facility and being responsible for the preparation and administration of the fire safety plan and emergency organisation. The person so identified is to be located in that building. Currently within the NCR we have adopted the term Building Senior, who may or may not however necessarily be the highest ranking official.
Terms of Reference Building Senior
Fire Safety Planning and Fire Emergency Organisation. In keeping with reference A, Building Seniors are responsible for Fire Safety Planning and Fire Emergency Organisation.
As per the Standard for Fire Safety Planning and Fire Emergency Organization - Chapter 3-1 Ref A, senior officers of the building or facility are responsible to administer and implement Fire Safety Planning and Fire Emergency Organisation. Cmdt CFSU(O) provides fire inspection services in a shared arrangement with PWGSC to assist Building Seniors in the establishment and maintenance of this program.
General Safety Support Services (Preamble). Refs B and C stipulate that NDHQ Group Principals, Commanders of Commands/Areas, and Formation, Base/Wing, Station and Unit commanders are to develop and implement a General Safety (GS) Program.
In the NCR, Building Seniors have established WOSH Committees and appointed Building GSOs. This model is a rational approach to meeting the legislated safety needs of the members of various organizations sharing predominantly facility related OSH concerns in a single building. It is effective at identifying infrastructure deficiencies which can potentially negatively impact all building occupants and action plans to resolve them. In addition, this WOSH Committee structure provides a forum whereby building safety related deficiencies, including fire and emergency response can be communicated and discussed by representatives from all entities within a given building.
Cmdt CFSU (O) supports the GS program by providing safety-related services via the CFSU (O) GS Section. Additionally, this GS Section provides advice and support to local Building Senior established Workplace Occupational Safety and Health (WOSH) Committees and to a network of Building Senior appointed Building GSOs. The existence of this structure does not usurp GS responsibilities that rest with the chain of Command.
Formalized GS responsibilities as discussed at Ref D, are as follows:
- Workplace Occupational Safety and Health (WOSH) Committees. Building Seniors shall establish WOSH Committees that allows for participation of all building occupants.
- WOSH Committee Minutes. A copy of each WOSH Committee minutes shall be routinely sent to post box:
+GSO Ottawa General Inquiries@CFSU(O) Tech Svcs@Ottawa-Hull
- Building GSO. Building Seniors shall appoint a Building GSO and update the CFSU(O) GSO of any changes to this position via post box:
+GSO Ottawa General Inquiries@CFSU(O) Tech Svcs@Ottawa-Hull
Further to the above, the assistance of Building Seniors may be requested from time to time to provide following support:
- Ensure contact information, held by the CFSU (O) D Ops O, is kept current;
- Coordinate with CFSU(O) geographic-based (or building-based) situations requiring rapid response for the safety or security of building occupants
Facilitate miscellaneous non-urgent geographic-based queries, not involving the chain of command.
Programs and Services
Program delivery vs. Services. The responsibility for the delivery of corporate programs such as security and safety rests with the chain of command, not with Cmdt CFSU(O) or with Building Senior. Services are provided locally by CFSU(O) but only to the extent possible by current resource levels.
- Infrastructure Repair. (Examples: cracks in the wall, out of order elevator, flooding in basement, sidewalk is cracked.) For both custodial and non-custodial buildings PWGSC is the primary responsible agent for maintenance, upkeep and repair. Initial contact and report of deficiency(ies) can be made to PWGSC National Service Call Centre, 1-800-463-1850 or via their website. If the situation constitutes a safety or security hazard, CFSU(O) GSO or MP Coy, as applicable, should be contacted.
- Building Services. (Examples: toilet is plugged; elevator is malfunctioning; no heat; light bulb is burnt out) PWGSC is responsible to effectuate service and repairs that are required. Anyone may contact the National Service Call Centre, 1-800-463-1850. Should there be dissatisfaction with PWGSC, concerns may be directed to CFSU(O) CEO who is the primary conduit between DND and PWGSC in the NCR.
- Parking Administration. For non-custodial buildings, DSISSS is responsible and will liaise with PWGSC or others as required to resolve parking issues. For custodial buildings Ref E mandates CFSU(O) for parking administration. Initial contact is the CFSU(O) TSO. A given custodial building may possibly have its own parking administration committee in which case they would be the initial point of contact.
- Office Accommodation. (Example: moving cubicles; minor renovations). Each Level One has an Accommodation Coordinator who will staff requests to the appropriate authority. For non-custodial buildings, DSISSS is the initial point of contact and can if required negotiate with PWGSC to handle requests. For custodial buildings, Initial contact is CFSU(O) TSO.
- Civilian Labour Management Relations. Responsibilities relating to the resolution of civilian labour-management issues are governed by Ref F. Application of this DAOD is a chain-of-command function and not that of buildings seniors.
- Security. NDSI 20 states that “commanders, commanding officers and heads of establishments are responsible and accountable for the security of their personnel, material and infrastructure” and for establishing unit security orders and Unit Security Supervisor. Thus, the security program is a chain-of-command responsibility. Within the NCR, the Cmdt CFSU(O) provides security services via the CFSU(O) MP Coy to all personnel, regardless of whether they occupy a custodial or non-custodial building. The MP Coy involvement with respect to the chain-of-command will vary, depending on the nature of the security incident or situation at hand.
- Financial Support to Building Seniors. No allocated funding from the CFSU (O) is budgeted for building seniors. As a result, funding requirements not readily available are to be directed to the applicable OPI for the services required. If the issue pertains to a request for funding from the CFSU (O) budget, the Branch Head responsible for that requirement or service can assist the Building Senior with a request for funding. Financial support is at the discretion of the Cmdt of CFSU (O). It is essential to understand, that no budget allocation or delegation of authorities against any funding managed within the CFSU (O) budget is provided to Building Seniors.
- Military Fitness Training and Sports Facilities. Cmdt CFSU Ottawa is responsible for the planning, regulating, managing and staffing of all military fitness training and sports facilities in the NCR. Any issues or concerns pertaining to military fitness training and sports facilities are to be addressed to the CFSU Ottawa PSP Facilities
The following programs, although not administered as part of the Building Senior network, are available to DND/CF personnel but managed by or through Level One organisations. The information below is a reference to be used to assist Building Seniors in re-directing queries related to programmes to the appropriate organisation.
Essential contact Information
The consolidated contact information:
D Ops O
|Deputy Operations Officer||613-995-0133|
|CFSU(O) TSO||Technical Service Officer||613-995-3585|
|PWGSC||National Service Call Centre||1-800-463-1850
|CFSU(O) GSO||General Safety Officer||613-945-6586|
|CFSU(O) MP Coy||Military Police Company||613-995-0124|
|CFSU(O) CEO||Construction Engineering Officer||613-995-8349|
|CFSU (O) PSP||Coordinator (Ms Halie Ruck,)
Recreation Director (Mr Jean Daoust,)
|DSISSS||Client Contact Center||613-992-4000|
The following list contains the list of definitions and acronyms used in this document:
|Custodial Building||Buildings owned by DND in which the landlord is Cmdt CFSU(O)|
|Non-Custodial Building||Leased buildings or Crown-owned (PWGSC-owned) buildings|
|GSO||General Safety Officer|
|WOSH||Workplace Occupational Safety and Health|
|PWGSC||Public Works and Government Services Canada|
|DSISSS||Director Strategic Initiatives and Shared Support Services|
This instruction defines the responsibilities of Building Seniors and the additional responsibilities required for CFSU(O) to maintain a responsive coordination system in support of operations. It also clarifies how supporting programs and services align to support level one organisations in the application of these mandated programs and in the resolution of issues that arise under the responsibility of Level One organisations.